Terms of Purchase
These terms and conditions and the Web Site Disclaimers apply to use of the Polar Trailer (UK) Web Site. By accessing this Web Site and/or placing an order You agree to be bound by both these Terms and Conditions, the Privacy Policy and the Web Site Disclaimers. Please read through the Terms and Conditions carefully and then print a copy for future reference. If You do not agree to be bound by these Terms and Conditions and the Web Site Disclaimers, You may not use or access this Web Site.
Return of all Items
We accept the return of items only if they are unopened and in their original condition. To return an item to us you must telephone us within 7 days of their delivery to inform us of your intention to do so. If you return goods, as detailed, within 21 days of delivery to you, we will issue a refund to you for the price you paid for the item less the cost of transporting the goods to you and less any other charges we have incurred in fulfilling your order. Please note that you will be responsible for the cost of returning the goods to us.
PLEASE NOTE: Certain items will incur a 10% handling fee upon their return. Please contact us on 01543 473444 before purchasing to confirm if this will apply to your order.
Defective Items
You can always return items to us if they are defective. To return an item to us you must telephone us within 7 days of their delivery to inform us of your intention to do so. Please note that we only accept returns of items that have been opened if they are defective. In the case of a defective product, when returning an item please provide a full description of the fault and return the defective item to us in its original packaging together with all warranty documents, manuals and accessories. For your protection we would recommend that you use a Recorded Delivery Service. Our Returns Policy does not affect your Statutory Rights.
Cancelling an Item
Under the Consumer Protection (Distance Selling) Regulations you have the right to cancel the Contract for the purchase of any item within 7 working days of delivery. This applies to all Polar Trailer products. To return an item to us you must telephone us within 7 days of their delivery to inform us of your intention to do so. To cancel the Contract please package the relevant item securely and mark the package "Contract Cancellation" and send it to us so that we receive it within 7 working days of the date that the item was delivered to you. The return address is our normal business address, which is W & H Eves Limited, Unit 5 The Aviary, Woodgate, Crawley Lane, Kings Bromley. Staffordshire. DE13 7JF.